PERILAKU APARAT TERHADAP KINERJA PELAYANAN PADA DINAS PERHUBUNGAN KOMUNIKASI DAN INFORMATIKA KABUPATEN SERANG KASMANI

Abstract

This study aimed to analyze several factors that affect the performance of Behavior That ministry officials. Research conducted at the Transport Department of Communication and Information Serang District. Research method used is survey method. Respondents of this study is the officers involved in this research on Transport Department of Communication and Information Serang selected by using random sampling of 143 people. Instruments used are the instruments of Conduct and Performance officer who developed his own service in accordance with the indicators of the indicator, the test conducted with the test data reliability and validity, statistics and histogram description, a simple correlation. The requirements for a simple regression equation using the variable data for normality test, auto test the correlation with the Durbin Watson test, and test the hypothesis using the F test and t test. This study found that: there is a positive influence behavior apparatus (X) of service performance (Y), with coefficients of determination R2 of 0.728679 and the regression equation of y = 20.954444 + 0.668768X; Based on these findings, concluded that the performance of services on the Transport Department of Communication and Information Serang behavior can be improved through the apparatus. Key Word: Performance of Behavior A.